Tragedy of Costs

Services are hardly designed >> Benefits poorly articulated or unaccounted for, while costs are readily apparent >> Costs are overt, benefits are covert >> Customers become cost-conscious >> Cost-cutting ensues >> Benefits decline >> Cost-benefit ratio suffers >> More cost-cutting >> Lean operations prone to failure without adequate safety margins >> Business as usual >> Risks materialize >> Budgets depleted sooner >> Risk-averseness sets in >> Plans for new and exciting products deferred >> Cost-benefit ratio suffers >> More business happens >>  “What have you done for us lately?” >> Sociotechnical debt >> “This is an attempt to collect debt. Any information obtained will be used for that purpose” >> IT in debtor’s prison of sorts >> Untapped service potential >> Unexplored economies of scope >> Unachievable economies of scale >> Cost-benefit ratio suffers >> October trip to Orlando >> Peer-group pressure sets the goal >> Maturity assessments saps the soul >> Process improvement efforts >> Services are hardly designed >>Benefits poorly articulated or unaccounted for, while costs are readily apparent >> Costs are overt, benefits are covert >> Customers become cost-conscious >> Cost-cutting ensues >>>>

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