2017 definition of what services are

Services are agreements between people and arrangements between things. Things are tangible or intangible. People are humans or machines. They agree on how performances and affordances (arrangements) produce the outcomes each side gets, and induce the experiences they go through.

 

Comment 1

  1. Thomas Lagerfeldt November 10, 2017

    I think it is interesting to expand the definition to “things” and the view that “people” also could be machines, quite similar to “Actant” I would guess.

    Like

Comments are closed.