2017 definition of what services are

Services are agreements between people and arrangements between things. Things are tangible or intangible. People are humans or machines. They agree on how performances and affordances (arrangements) produce the outcomes each side gets, and induce the experiences they go through.

 

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Expert on the policy, strategy and design for services big and small, with a new theory on what services are, what they can be, and why they even exist.

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