Why do services even exist?
Because people own things.
Some things they own, some others they don’t.
Some people own things other people won’t.
Thus the economy of sharing and caring,
From the melodramatic pairing, of
Supply and demand.
Need to have and need to be,
Makes things have affinity and attraction,
Towards things that promise action,
Buffer, boost, or timely traction,
At any given time and place,
Oh, logistical grace.
Performance, affordance, actualize,
Outcome and experience, materialize,
And each side expects to realize,
Value minus the compromise,
But if transactions get too frisky,
All bets go to ‘risky’.
When people and things, do engage,
Across device, channel, platform and stage,
There can’t be painful protraction,
Costly dialog and interaction,
Flex, forgiveness, forbearance,
Reliability, recovery, and resilience,
Among the many principles of design,
In situ, impromptu, or just in time,
Four promises, and a dotted line,
Even if the print is fine.
For profit’s sake or public good,
Global scale, or the neighborhood,
Run thousands of services, many kind,
And in every instance you will find,
(A Latin square, for the curious mind)
A standard model for design.