Why – II

Why do services even exist?

Because people own things.
Some things they own, some others they don’t.
Some people own things other people won’t.
Thus the economy of sharing and caring,
From the melodramatic pairing, of
Supply and demand.

Need to have and need to be,
Makes things have affinity and attraction,
Towards things that promise action,
Buffer, boost, or timely traction,
At any given time and place,
Oh, logistical grace.

Performance, affordance, actualize,
Outcome and experience, materialize,
And each side expects to realize,
Value minus the compromise,
But if transactions get too frisky,
All bets go to ‘risky’.

When people and things, do engage,
Across device, channel, platform and stage,
There can’t be painful protraction,
Costly dialog and interaction,
Unreasonable extraction,
Silly subtraction.

Flex, forgiveness, forbearance,
Reliability, recovery, and resilience,
Among the many principles of design,
In situ, impromptu, or just in time,
Four promises, and a dotted line,
Even if the print is fine.

For profit’s sake or public good,
Global scale, or the neighborhood,
Run thousands of services, many kind,
And in every instance you will find,
(A Latin square, for the curious mind)
A standard model for design.

Filed under: thoughts


TL;DR I can audit the design of a service to prevent or predict systemic failure, using a proprietary method called 16F I make intractable problems, tractable by reframing them. I then design solutions that won't create problems elsewhere, now or in the future. The solutions are in the form of services. I focus on system-level structures that give meaning and purpose to the design of lower-level constructs such as processes, interfaces, and interactions. I've spent the last 10 years obsessed with the questions: What are services? Why do they fail? Why do they exist? I'm now writing a book. Design is my dogma. Curiosity is my doctrine. Industrial engineering is my discipline. @mxiqbal

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