Payoffs and payments

Payoffs Enhancement Enhancing an artifact improves its potential for being more useful and valuable. Making changes to the artifact increase its economic and social value. It gives the artifact a new glow. For example, a building passes inspection and receives an occupancy certificate. A flight plan is approved making it possible for a pilot to…

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Motivations and expectations

Motivations on each side set expectations for the other side. Customers and enterprises set expectations for each other about outcomes. Users and agents set expectations for each other about experience. If things are good, each side can raise expectations about payoffs and payments, and lower expectations about the pain and effort. The success of a…

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