Category: philosophy

What is even a service?

Attempts at a universal definition have so far been futile, because, across different sectors services don’t look or feel the same. Ask two people what service are and can easily give several examples after a puzzled look. Ask them to define ‘service’, and they’ll probably quote dictionaries, theories and frameworks, and then promptly argue over […]

Services as a set of promises

Every service is a set of promises for a job to be done. Each promise covers motivations, expectations, arrangements and agreements. The motivations and expectations are from people and things. The agreements are between people and the arrangements between things. Together the promises set up the performances and affordances that fulfill needs as and when […]

O Service Why Art Thou?

Because people own things. Some things they own, some others they don’t. Some people own things other people won’t. Thus the economy of sharing, The melodramatic pairing, of Supply and demand. Their need to have and their need to be, Makes things have affinity and attraction, For things that bring action and traction, Performance in […]

Small disturbances

The need to deliver superior sets of outcomes and experiences is constant over the lifecycle of a service offering. Services need to get a job done better than not just competitors but also customers because their ability to do-it-yourself (DIY) is always an option. Indeed, new solutions in the market create competition when they make […]

Services are …

Below is a list of sentences that are excerpts from a manuscript. None of them are formal definitions per se, but you can see an opinion forming, that might be formalized as a new way of thinking, with the basic tenets being: services are products of a particular kind that materialize from performances and affordances, […]

Costs and benefits are mutual

Costs are benefits My costs are your costs My benefits are your benefits Reducing my costs will reduce yours My benefits will produce yours Costs are benefits Costs are unrealized benefits. Service providers have to incur certain costs to be able to produce outcomes that fulfill customer needs. These costs are the bulk of prices […]