Category: thoughts

This is like that

A battery stores energy. So do fat molecules, flywheels and springs. They belong to the storing-energy pattern. Air mattresses are deflatable foldable sleeping surfaces, comfortable enough in contingencies, such as during a visit by family or friends, or during a road trip. AquaBells are fitness weights you can pack for exercise travel. You fill them […]

The thinking in services: a podcast

Earlier this summer, I was the guest on a podcast by Gerry Scullion, a designer with experience across the continents, and Director of Humana Design a human-centered service design practice in Dublin, Ireland. He is also a Fellow of the Royal Society of Arts. Gerry and I discussed commonly asked questions, such as “What is […]

A reading list

A shit post I recently made led to a lively Twitter thread that got into origins of service design and inadvertently brought to light how broad the meaning and scope of #servicedesign actually is, and how far back it actually goes beyond Europe and the United States. A few hours later, we were jokingly one-upping […]

The meaning of services

To understand something is not to be able to define it or describe it. Instead, taking something that we think we already know and making it unknown thrills us afresh with its reality and deepens our understanding of it. ~ Kenya Hara This applies to the notion of ‘service’ – a widely used word that […]