The expanding universe of services 

The more specialized, layered, mobile, distributed, and connected society (individuals and organizations) becomes, and greater its opportunity costs, and income levels, the greater its dependence on services.  We need services not just for more kinds of goods we buy and sell, but also for the services. Then we have services that make possible services. And…

Read More

Rent or Buy new

Here we have two primary options for getting our hands on this book. You can rent it for for a few months for $18.90, or you can own it outright for $21.39. Two different service offerings: renting and retailing. Both result in the good, the book, being in your hands the very same day, through…

Read More

Strategic industry factors

Success in a certain market depends on the ability to produce an effect in the form of a particular set of outcomes and experiences at attractive prices. Whether industry or government, for profit margin or for public trust, the quality of that effect depends on the combination of few factors in a special configuration, a…

Read More

Iron Mountain

Iron Mountain exists because organizations need the paper documents and records to be archived and stored without taking up too much effort or expensive space. Iron Mountain deploys staff in a fleet of trucks to collect documents from office locations, and systematically store them at offsite locations from where they can be brought back as…

Read More

Components

In manufacturing, simplification, standardization, and reuse have made possible very sophisticated systems from relatively simple parts, as it’s that much easier to specify the design of components and subassemblies. The more widely used a type of component is, the greater the chances for standardization in its design, specification, production, and use. Metal fasteners based on…

Read More

Transparency and trust

There is another key factor, and that is the trust that’s implicit in the question “I know you can do this for me, but can you get it done?”. This is important because customers suffer the consequences of a job nearly done or poorly done. There are two aspects of trust. One is simply dependability,…

Read More